FAQs
Warranty
All products from HealRx are covered by our Replacement Policy. In the event of any quality-related concerns, we will provide you with a replacement product at no additional cost. We kindly ask that you thoroughly inspect your order upon receipt. Should you find any defects, damages, or if you have received an incorrect item, please contact us immediately (within 48 hours of receiving the order) so that we can promptly assess and address the issue.
Shipping
We are delighted to offer FREE shipping across the UK. All orders undergo a thorough quality check and are typically processed within 1 to 2 business days (excluding weekends and public holidays). For international orders, we provide shipping at a nominal fee. Simply proceed to the checkout to view the shipping options for international orders. Please be assured that we are dedicated to ensuring your order reaches you promptly. Upon dispatch, your order's estimated delivery time varies depending on your location, typically between 3 to 5 business days. For express delivery option please contact the support team.
What are the benefits of HealRx smart cupping massager?
- Enhance blood circulation
- Alleviate inflammation
- Accelerate recovery
- Promote cellular health
- Reduce pain and discomfort
- Boost relaxation
- Increase mobility and flexibility
- Reduce stiffness and tension
- Decompress tight muscles
- Ease of use and accessibility
- Cost-effective
Is HealRx Cupping Device safe to use?
Our devices include 20-minute timed releases to prevent overuse, along with a single-press instant release option if the pressure becomes uncomfortable. Each cupper is equipped with a built-in heating unit that can reach up to 122°F (50°C) safely, without using any flames. However, if you have any health conditions or use medical devices, it is advisable to consult your physician before starting any therapy, including cupping. We suggest beginning with lower suction and heat settings and gradually increasing them to find the optimal level that you enjoy and your skin can comfortably adapt to. For more comprehensive information, please refer to the safety precautions in the instruction manual.
How long will the marks last?
Red circular marks on your skin are temporary and demonstrate the effectiveness of our devices. These marks will fade within a few days, depending on the area where the cup is applied, and are not a cause for concern. They are harmless and indicate the amount of toxins drawn from the myofascia. Ensure you properly sanitize the device before each use and avoid applying it to broken skin, such as cuts or open wounds.
Can the same device be used on multiple people?
HealRx smart cupper devices come with a detachable cup that can be easily cleaned by wiping or hand washing with your chosen disinfectant. We also advise using a non- alcoholic-based solution to sanitize the centrepiece at the bottom of the devices. Clean with solvent such as nail remover. This ensures that our cuppers can be safely shared among multiple users, provided they are meticulously cleaned and sanitized before and after each use. For more comprehensive cleaning information, please refer to the safety precautions in the instruction manual.
Can I use several devices at the same time?
For the best results during your session, consider using several devices at once. This method is more time-efficient and boosts the session's overall impact. To make this even more advantageous, we provide greater discounts when you purchase multiple devices.
Is the device rechargeable?
Each device includes a USB Type-C charging cable and requires around 3 hours to reach a full charge. On a full charge, it can support up to nine 20-minute therapy sessions when used at its highest setting. For more comprehensive information, please refer to the safety precautions in the instruction manual.